U6 Pro Gyro RC Helicopters

Customer Reviews Add Your Review

Great Helicopter! - Review by Chris

As an indoor helicopter goes, this one is brilliant! it is stable, easy to fly and great fun! :)

Service! - Review by Philip

Wonderful helicopter and a very good service after sales!!! Thanks RED5!

Lost again - Review by Chris

Fantastic little helicopter so good I have now just lost my second one in as many weeks flying in Cranford park, it just went out of range and then took on a life of its own last seen last flying towards Heathrow.

RED5 says: “Oh no, we’re terribly sorry to hear that! If anyone returns a lost helicopter to us we'll let you know ;)”

bent rear propella (Snapped off) - Review by Lee-Roy

Hi .. I really really enjoy flying my heli..it's so awesome. But after a few attempts trying to control my heli I keep losing the war against gravity :( I ended up bending the rear propeller and realised it's not moving the heli forward in mid air. I tried to straighten the metal piece with my thumb and unfortunately I snapped the whole rear propeller off.. :( really not happy at all. Won't be flying my heli for a while :( :( is there a whole rear piece I can order? Thanks in advance :)

RED5 says: “Hi Lee-Roy, sorry to hear that, here's a link to a spare part you can order :) http://www.red5.co.uk/u6-tail-boom.aspx”

The best rc helicopter - Review by peter

The best RC helicopter I have used. Great to fly and very easy.

Great helicopter - Review by Amber

Bought as a Christmas present for my dad and he loves it! Excellent buy.

Love this - Review by Michael

This is not my first helicopter, more like my fifth. It is large and needs a little more room than the smaller helicopters but once I appreciated that there was 'light' mode and 'accelerated' mode, by choosing the light mode I was able to control the helicopter much better. The accelerated mode will be manageable in a large space. Superbly stable and most enjoyable. Highly recommended.

Fantastic present - Review by Miss Tracy

This is one present that is truly fantastic, my other half absolutely loves it, didn't take too long to start gaining great control of this U6. Did some research on these r/c helicopters and this is the best one, hence why I bought it. Customer service is great, we needed to by further parts and it was so easy, we are going to get some spares in stock as I thing we may need them. Even though he has got better at the flying there are still some little accidents. This is one I would recommend to anyone that is looking to purchase. Fantastic thanks RED5.

So Much Fun - Review by Dan

Possibly one of the greatest things I have ever purchased. Honestly, this chopper is so much fun to fly! When it first came it's that classic big kid moment where you're just dying to get it out of the packaging and just set loose with it. My advice to anyone looking to buy this is read the instructions when it comes, it's not as easy as it looks! After a few practice days inside, I decided to take it outside and it helped so much especially when you get a bit of wind in an open garden. The lighting on it actually really helps in the evenings, especially when it's getting dark so early so it can provide fun whenever you want. Lastly, my two kittens totally love chasing it around the garden! Certainly is helping them work off their Christmas food binge!

Excellent Craft for Beginners - Review by Robert

The U6 Helicopter is fantastic for beginners as it's really stable and easy to control. I was worried at first that I wouldn't be able to control it but its movements are so precise you'll pick it up in no time at all. It looks stunning with all the colourful flashing lights and the search light is really bright, be careful though as it drains the battery more quickly! It's extremely well built, solid construction and all the parts are completely replaceable in case for some reason disaster does strike. If you're like me and been thinking about buying one but don't know which one, buy this one you won't regret it.

Excellent - Review by Jake

Love it but I've had my helicopter for about two weeks now and all of a sudden it's stopped working. Turn it on and the lights come on, but when I push the lever up it doesn't do anything can you help?

RED5 says: “Hi Jake, glad you love your helicopter but sorry to hear you're having problems with it! If you pop it into your nearest RED5 store they should be able to look at it for you, or contact our lovely Customer Services team :)”

Awesome!!... - Review by Kieran

Awesome product, been after an rc helicopter for absolutely ages. Attempted to fly in my living room for half hour or so, and going well... Only problem is that I've noticed is the lever for the forward/reverse control when selecting reverse is rather stiff compared to forward position. Has anyone else noticed this or had this problem?

RED5 says: "Glad to hear you finally have your very own RC Chopper! We've not heard of a stiff reverse stick before . If it's too much of a problem simply drop us an email as i'm sure we could send you a spare remote control"

Fantastic service - Review by Dave

Cracking little toy for the big kids!
When I initially tried it there was no pitch control, which caused a couple of crashes. Turns out the tail rotor was missing. Exchanged a few emails with Jill, and a week or so later a brand new chopper was delivered.
It's such a shame most companies don't have the same customer service Red5 have. 5 stars thoroughly deserved! :-)

Charging problem - Review by Andrew Shaw

Bought new yesterday. Mastered the control of a U6 after a couple of recharges. But now the helicopter will not charge. Light remains on on the transformer when plugged into the helicopter and now I have a red flashing light next to the socket on the helicopter (when it should be blue). Is the unit faulty?

RED5 says: "If the helicopter is turned off whilst charging and the light remains on all the time then it does sound like you'll need a new battery. If you contact our CS team then I'm sure they'll be able to post one to you."

Really good - Review by George

I used the helicopter outside and I crashed into my fence and I snapped the rear motor so I replaced it with the spare and I trimmed each side so I was wondering if that will affect its speed and how it flies because I flew the heli and it seemed different but I'm not sure if I was just paranoid but if trimming the rear motor fans does make a difference then do you sell spares for the helicopter.

RED5 says: "Trimming the rear rotor will alter the forwards and backwards movement slightly but it shouldn't make too much difference, it all depends on how much you have trimmed! Spares for this helicopter are available on our spare parts section here: http://www.red5.co.uk/remote-control-toys/helicopter-spare-parts.aspx"

its a great product - Review by Paddy

I ordered this in July and I never really took it outside as I have little free time. The one time I took it outside it crashed Dx and now whenever I try and use it, it fails to lift off and just hovers sideways until it falls over. Seems like a very fragile product (understandably) but could do with a troubleshooter or something for problems like these that are bound to come up.

RED5 says: "Troubleshooting guide request noted Paddy :) You are welcome to take it into a store so our staff can see if they can repair it for you."

Wow! I love it - Review by Lee

My wife brought me this helicopter for Christmas but I convinced her to let me have it now. Ha ha. Anyway my review is as follows, it flies beautiful and is really easy to control. I've only flown it indoors so can't really comment on outdoor flying but on a calm day it should be fun. I've charged it for about 10 times and for some strange reason when trying to take off it seems like there's not enough power in the battery so I rang customer services up and the lovely Emma advised me to take it back to the store or she would send a pre paid package to return it to them. I said I'd go back to the store as i was going there anyway. I asked Emma where I could get extra batteries so I could fly the helicopter for longer periods and she said that she would send me an extra battery foc. Wow you can't be any fairer than that. She was so helpful and so nice. I will definitely buy from your store again just on the fact that your customer services are excellent and your products too. :))

Helicopter - Review by Colin

The best.

RED5 says: "Thanks Colin, short but sweet ;)"

Oops! Going backwards - Review by Kevin

Love this heli only 1 problem when it lifts off it sets off backwards, I've tried putting in full forward and the tail rotor does rotate but even this doesn't always stop it.

I also find I can't launch from any surface except by using full power or it will tip over I now launch from my hand (plasters optional).

RED5 says: "It sounds like the battery may have become a little dislodged (when this slips backwards it affects the weighting of the helicopter, meaning that the helicopter will tip backwards). The first thing to try is to take the nose cone off and see if you can seat the battery a little more towards the front - maybe pop a little blu-tac in too. If this doesn't sort the problem then just drop us an email :)"

awesome!!! - Review by Taylor

Amazed at how far budget helicopters have come from polystyrene to this amazing piece of gyro tech.
I've been zooming it around my room with a few minor scrapes with the ceiling and one or 2 lamps but overall great fun.
Only now it seems the lower main rotor blades arent turning properly and the helicopter is turning quite aggressively in one direction when flown. Can anyone help?

RED5 says: "Sounds like you may need a visit to one of our helicopter repair experts! First thing to try is trimming the helicopter with the buttons on the remote and if that doesn't make a difference, just drop us an email."

Excellent Customer Service - Review by Sally

My husband has this helicopter and thinks it is superb. Personally having it whizz past my head as it flies around the house can get a bit annoying but both he and my sons love it. He was therefore very upset when he misplaced his charger and after much hunting decided to give up. Last week in one of those moments when I felt a bit sorry for him I phoned RED5 to try and track down a charger. What a surprise.......EXCELLENT CUSTOMER SERVICE. Thank you so much, no questions asked, no money requested and a new charger arrived in the post a few days later. He is now very happy and I would like to say a huge thank you for being a genuinely decent company. I'm sure we will be buying more from you in the future.

RED5 says: "Woohoo! :D Happy to help Sally!"

broken rear motor - Review by alan

Hi there great rc heli highly recomended, but my rear motor has broken and dont know how or where to buy the part to fix it please help.

RED5 says: "Hi Alan, the part that you need can be found here :) http://www.red5.co.uk/remote-control-toys/helicopter-spare-parts/u6-tail-boom.aspx"

Great value - Review by Tristan

Bought one of these the other day, opted for the larger of the 2 sizes in the store. Took a few hours to master the control but once mastered it flies very well.

I notice spare parts are available which is great, the build quality is excellent, although I have damaged the plastic hood where it attaches by one of the fitting screws so I need to get another hood. It does come with a spare set of prop blates and a tail blade.

The only downsides are, you meed to charge it for about 45mins for about 6-8 mins fly time. So I wonder is there a better battery available??? Also in an open space wind will cause problems with control. Is there a list of spare parts available?? I looked online but unsure which parts are for this model.

RED5 says: "Hey Tristan, you can get the part you need if you email our lovely customer service team."

Wicked - Review by Dan

This helicopter is a great starter heli, the size makes it better aswell :)
just one thing i could ask a little help with... the light on the charger won't come on when i plug it into the heli, infact it turns off, but i know im definately out of charge...???

RED5 says: "Glad you love your heli Dan - we've just discovered that the factory have changed the light sequence of the charging process but neglected to change the instruction manual! Sounds like you're doing everything right but drop us a line if you have any further problems."

Great value for money - Review by Sukh

Great helicopter, and good value for money. Only problem with mine is that when the battery dies I turn the helicopter off and plug in the charger and then plug into the mains but the LED on the plug doesn't light up. It only lights up when I unplug in from the helicopter. Any ideas?

RED5 says: "Hi Sukh, as long as your helicopter is charging and flying fine there's nothing to worry about :) The factory have changed the light sequence on the charger but not changed the instructions! Sorry for any confusion this may have caused you ;)"

u6 - Review by Ben

I had one of those polystyrene helicopters that just blow away in the wind and stereotyped all RC helis with bad steering etc. Anyway that was until Tuesday. Went into your Southampton branch only to see one of the workers flying one around the shop! Of course I did what any 15 year old boy would do and bought it! ;) So I bought it, took it home and then flew it for the first time with my friend. Turns out I'm not as good as the guy in RED5 :P first flight = stuck up a 50ft tree.. So my friend and I did some stuff to try and get it out, 2 hours later and a makeshift pokey stick made out of a mop and a plank of wood. We finally got it out (it fell) and hit the floor. 1 mark on the front! No structural damage AT ALL. So that's the reason it gets 5*. The only problem I have with it is that the rear rotor isn't as responsive going forward as it is going back? Is there any fix and have I voided the warranty with the mark on it?

RED5 says: "Oh bad luck Ben, trees and helis certainly don't mix! I'm sure our store in Southampton can take a look at it for you to see if there's anything they can do."

Amazing but I have one tiny problem! - Review by Ajmal

I bought this and loved it but when I crash-landed it.And now the top blade and that black piece at the top broke and I need spare pieces.Is there any way you could supply me with the top blade, that piece at the top and a nail to screw it on with?

Many Thanks in advance.

RED5 says: "Sounds like you're in need of this part Ajmal: http://www.red5.co.uk/u6-top-rotor-assembly.aspx :)"

Help? - Review by Benedict

Very good little heli but one problem - I left it out of use for about a month and when I went back to use it it was flat so I put it on charge and turned it on when it was on charge to see if it was working. The light on the heli didnt come on so I turned it off again and but the light on the charger was now off. I unplugged it then plugged it back in again but now it was flashing on dim the bright and off again (doing this fast) and it was slowing down after about an hour I went to have a look and the light was off but the heli was still flat please can you help??

RED5 says: "Sounds like you may need a new battery Benedict! This kind of battery doesn't like to be left alone you see (it’s got abandonment issues ;) We can send a new battery out for you free of charge - someone from our customer service team should be in touch."

fantastic! - Review by SAMANTHA

a fab item, and even better customer service!. having purchased our helicopter we had a little accident and within minutes a part had broken off, I contacted the customer service department who at once arranged for me to return said item to be repaired free of any charges including all postal charges and was returned to me good as new within a week!! my son hasnt put it down since and is now having great fun!.

such a great gadget - Review by Kadir

if you compare the price to most rc sites, this is the best. Today I bought it and enjoyed a lot!

Update No 3 - Customer Service Fantastic - Review by Johnnyram

Can hardly believe but emailed Customer Services Thursday night, got a response Friday morning, replied to them with another request and received parts in Saturday mornings post!! How brilliant is that?

RED5 says: "Great news Johnny :D Thanks for your feedback"

Battery life - Update No 2 - Review by John

Uh-oh - after my initial updates singing this little monsters praises, all of a sudden it won't take off !! Both sets of blades spin but they don't appear to be spinning fast enough to keep it in the air for more than a few seconds, consequently it's hopping about the floor, but it's mainly carpet bound.

Saturday to Wednesday - 5 days not very intensive use. Hmmmm . . . does the team know where I can get a new battery please? At a decent price? Please? Thanks

RED5 says: "Sorry to hear you're having some issues John - if you contact our customer services, they'll be able to help you out."

U6 'copter update - Review by John

Firstly, I found one of the lost tail rotors in the garden. I removed approximately 1 square yard of plants and searched and searched. 2 days later I took a casual glance and spotted it at the very edge of the patch. Big Smiley.

On the same subject, I found that a smaller rotor from another model of helicopter fitted the shaft on the U6. The functionality seemed to be about the same. Now just need a trip to the model shop to find if they can procure me a shipping order of tail rotors. Laughing Smiley.

On the subject of the 'copters flying off - I've left mine switched on and a small amount of main blade spin, then I've switched off the remote. After a few seconds, the copter stops, like it hasn't received a signal for 5 seconds so shuts down the power to the main rotors. I had another smaller one and when it was out of range it switched itself off too. It took a few seconds and I got worried the first time.

Also, although there's a Charge LED on the copter, it doesn't light up on mine. No probs.

Again, a brilliant 'copter for the price and this might just take me down the route of buying a proper 6 channel job at a later date.

Brilliant !! Until . . . - Review by Johnnyram

Fantastic little 'copter this is!
(Had a couple of cheap 6" models - one worked OK until I got it home (why?), other Argos (£20 job) so small it was uncontrollable).
Seen this in Trafford Centre, Selfridges £40. On the web £35. Jubilee discount of £5 makes it £30 - Bargain!! Similar at M*pl*n £75.
This one is a lot larger than the small ones and I immediately realised it was a lot more stable and controllable than the other two cheapies.
Flew it around the living room over a period of two days, then realised the wind had dropped enough to take it outside.
After 3 flights (and 3 crashes) in the garden, found it had lost it's tail rotor and driveshaft bent. Ho hum - spare in packaging. Pliers to straighten shaft and new rotor fitted. Another 3 flights and guess what? Second tail rotor gone. Well, that's that then. Virtually FUBAR. Can go up and down but that's all.
Anyway, now on the lookout for a 20 pack of tail rotors and probably a tail rotor motor as the shaft will probably suffer fatigue with much more straightening.
All in all, a cracking copter but take care of it folks - cost of spares can add up !!
4 star rating for it being perhaps a little delicate.
Johnnyram

RED5 says: "Glad to hear you liked your helicopter :D If you contact our customer services team, they'll definitely be able to kit you out with some spare tail rotors ;)"

great Heli - Review by steve

I brought one of these a while ago and have really enjoyed it. Once I got used to it I found it easy to fly but a bit touchy compared to my other indoor Heli's. Over all its the quickest, I would recommend this RC to anyone.

Lost U6 - Review by martin

My son got a U6 for xmas from his godfather which i took outside to try out. Yep, you guessed it, got it off the floor to see a gust of wind take control of it which took it above the roof line. I turned off the controller and it still wouldn't come down. I had to stand and watch it get higher and higher till it was a dot in the sky. The charge must have died and it came down way away from my house. I searched for hours trying to find it with no luck.

So I have justed pre ordered a new one and saw in one of the reviews that James found one in his garden around the same time i lost my sons. So James if your in Thornton Heath, Croydon area it my be mine and since i just ordered a new one your welcome to the controller (for a small fee)......
Happy flying guys.

RED5 says: "Oh no :( Sounds like your helicopter was blown out of range if it didn't respond to the controls."

Great - Review by Ethan

Really good helicopter, got it today in the post the only problem is that i can't trim it any ideas?

RED5 says: "Have you had any response from the trim controls at all? If not then it sounds like you may need a new remote."

Good but flimsy - Review by Kieran

I bought this helicopter and first it was great but then I lost control of it then the back blade and the support beams snapped! :(

RED5 says: "Oh no! Sounds like it's fixable though. Our staff in store or our customer services team should be able to help."

Very Fun! A bit stuck though - Review by Toby

It worked really well for ages. And i really enjoyed using it.
I haven't used it for a while but when i got it out the controller didn't seem to want to turn on. The helicopter itself still works but not the controller, please help!

RED5 says: "Oh no! Please get in touch with our customer services team Toby - we'll help you out :)"

Great little flyer - Review by Justin

After some false starts and some really helpful customer service from Taz, I now have a great flying heli.
Thanks Taz.

My heli wasn't holding charge and we finally pinned it down to the charger. It works fine now......but note to others ....this is an indoor heli not outdoor and as such you may get interference with the frequency and lose some control....this is my opinion and not substantiated but the heli has twice flown up and up despite my downward control! I would have lost it over the hedge had the hedge itself not stopped it. This may have happened to another reviewer. Moral of the story...keep it inside.

Great flyer, great service...nothing was too much trouble.

Great and stable, but wont charge - Review by Brian

This RC helicopter was my third and definitely the best, I personally recommend trying this outdoors if you don't have a roof larger than 12 feet. It has stable controls but sometimes gets a little out of whack, though its easily fixed by just landing. The Only problem is that I can't charge it. I'm getting another charger for this. 4/5 Stars

found crashed u6 - Review by James

Hi RED5
I see that "colin r" lost his brand new u6 after Christmas see below:-
colin r Review by colin
A Christmas present to my daughter. Took it out to our local park for its first test flight. Pushed lever forward to gain altitude. At this point the U6 failed to respond to the controls and disappered over the roof tops, never to be seen again, dispite two hours of seaching. An expensive £40 spent.Would not buy another one.

One crashed in our garden (with minor damage) when we were away which we found on Jan 6 none of our neighbours has lost one where did colin r launch his from we might have it? if not does he want to sell the controller so we can enjoy using this one?

Great gadget until... - Review by claire

Great gadget, lots of fun until... The connection to the cogs becomes loose and rotor drive becomes erratic, had two now, waiting for new stock. Is it a recognised problem? My husband thinks it is because screw loosens on the rotor shaft. Also is it 3 or 4 channel?

RED5 says: "This helicopter is a 3 channel craft (forwards/backwards, left/right, up/down). We have seen cog issues before but none quite like this one. If the helicopter has suffered any crashes then it may be down to that. You are always welcome to contact our customer services team to see what they can recommend."

not great - Review by nayan

i got this as a christmas present (great) perfect flying - then the tail motor broke so i got it replaced, i got it back and it made a very unusual noise but still flew, 2-3 days later it wont take off but only spin on the floor,(like a grinding noise )i went to take it back to my local store at brent cross but it had closed down so now i cannot access a store that is close and have to trek to westfields
not happy but a perfect flyer

RED5 says: "If you can't get to a store Nayan then you can always post it back to us here. Just take a look at our returns page."

Hours of fun!! - Review by Vicky

Great Xmas present for my 14 year old son but after 3 days the cogs slip so it won't lift off the ground. It is a shame because it is the best thing in remote helicopters I've bought , unfortunately I emailed customer services and they said they would send out the part because there is no stock left to exchange it or have a refund but a month later still no spare part! Such a shame.

RED5 says: "Hi Vicky, we can confirm that some spare cogs have been posted out to you - not sure why they haven't reached you. We'll drop you an email to confirm a re-send."

Tail boom replacement nightmare - Review by Paul

Received the U6 as a Christmas present and after the first flight the tail rotor came off, so bought a replacement which arrived in good time. But here's where things went south! The tail boom can only be replaced by taking several small screws out and then removing the wires from the mother board... The problem I encountered was the plugs connecting to the mother board had a red glue covering the 'push & clip' connectors, rendering an easy removal impossible. The result in trying carefuily to unlog the connector was a broken connector to the motherboard, making the U6 unflyable. Real shame as I can't see how to fix this other than replace the motherboard.

Had it not been for this red glue, this tail boom replacement would have been relatively easy; but this poor choice of glue used by the manufacturer has meant I now have a helicopter that is incapable of flight.

followed the instructions! - Review by simon

Thanks for the feedback RED5, always followed the instructions to the letter and never left too long without charge. Seems from the pattern of posts you have a problem with the charger :(((

RED5 says: "We have certainly had a few charger issues but judging by the quantity sold, it doesn't look like a batch problem as most of the helicopters in each batch are fine. Don't worry though, if you contact our lovely customer services team they'll help you out as much as they can."

Excellent Chopper! - Review by Shaz

Amazing product! My first r/c heli - excellent ease of use and great range. Loved flying it until a few too many knocks! Heli looks fine but it no longer hovers in a stable motion - not sure what is wrong, it seems to have lost its balancing capability which now makes it really difficult to control :( please help RED5! I bought the U6 on boxing day from the Trafford Centre Selfridges store.

RED5 says: "It can be quite hard to diagnose this sort of issue over email but we can certainly take a look at it for you to see if we can spot the issue with a quick test flight."

Excellent-when charged! - Review by Ruth

Excellent choice-absolutely brilliant. Bought it after seeing an associate flying one in Hamleys Regent Street but our charger doesnt seem to be charging the helicopter. I`ve checked everything is on. How can we get a new charger? I e-mailed customer service but no response. Thank you.

RED5 says: "Hi Ruth, we've replied to your email. Please check your inbox :)"

Great heli, but..... - Review by steven

We bought this for my son for Christmas, it was great for 2 or 3 days... but now it doesn't take off. Doesn't seem to be any physical damage. We have changed batteries, recharged and all the rotors appear to spin as they should, but no take off... what could be wrong?

RED5 says: "Hmm, it could be a charging issue Steven, if the light on the charger doesn't come on then it's likely to be that, if it does then it's more likely to be the internal battery in the helicopter."

Good fun....for a while!! - Review by simon

We got one of these at Christmas......great fun and completely addictive, unfortunately it doesn't seem to hold its charge anymore though.......

RED5 says: "Oh, that's a shame Simon :( Sometimes this can happen when the battery is left without charging for a while. Also, the helicopter must be turned off whilst charging, otherwise it can sustain damage."

**** RED5 ROCKS AGAIN! **** - Review by bill

Wow, great not-so little chopper made all the better by RED5's excellent customer service; Taz has been the best and nothing has been too much trouble.

Sure, you might find similar cheaper on ebay, but sensible money buys from RED5 as choppers need bits and RED5 are only too happy to accommodate.

Product 10/10, Customer Service 10/10

Brilliant Customer Service - Review by RH

Amazing helicopter and fantastic customer services. We accidently broke our remote and contacted customer service and received a new replacement with no charge in a few days. Brilliant.

annoying - Review by george

i cant move forwards just back and when i tried to more forward it just stays still i only fly upward or downward when i use it outside it just the wind that moves it

brilliant - Review by richard

totally brilliant, got it for xmas, as i work in a factory i take it there as plenty of indoor space to fly it in my breaks, 15 minute break and get about 12 minutes flight times :~) i hit the roof several times crashed into machinery and still works ..
have some chips in main rotor blades now, went to Cheltenham store today guy in there very helpful but regretfully no spares there.

tried it outside but found even in light winds will not make headway so only drawback i found with it.

RED5 says: "Hi Richard, you can buy some new blades if you need to from this link: http://www.red5.co.uk/u6-main-blades-set.aspx

Great customer service - Review by Dominic

Lost a screw from a crash, emailed customer services and was sent replacements quickly.

Helicopter works great.

spare parts - Review by Frank

My son loves his U6 helicopter, but we are unable to find landing skids, is their a website we can order all spare parts for the U6 helicopter?

RED5 says: "If you email customer services Frank, I'm sure we can get you sorted."

Fun gift - Review by Vicky

I brought this Helicopter for my husband for Christmas from a RED5 branch in Lincolnshire when I was visiting family. I dont think I have a branch local to me? Im in Lingfield, Surrey. The helicopter is great fun and my husband is trying to learn the ropes!! The helicopter is very sensitve and suddenly flies up and does seem a bit hard to control ~ we wonder if its because we are missing a part? ~ the hand control unit/black box does not have an aerial ~ there was not one included in the box but the picture on the packaging showed the control box with one. Should we have had it included and if so how can we get one? Many thanks!

RED5 says: "You should definitely have an aerial Vicky, please contact customer services and they'll get it sorted for you.

instruction - Review by Oliver

there was no leaflet and even though its almost self explanatory, mine seems to rotate wildly before it takes off ! have not managed to fly it properly yet ! disappointed really !

RED5 says: "Sounds like we'll need to take a look at this one Oliver!"

colin r - Review by colin

A Christmas present to my daughter. Took it out to our local park for its first test flight. Pushed lever forward to gain altitude. At this point the U6 failed to respond to the controls and disappered over the roof tops, never to be seen again, despite two hours of seaching. An expensive £40 spent. Would not buy another one.

Charger Problem - Review by Tanisha

I bought this RC helicopter one day ago, It started off really well when I first got it, but when I tried to fly it later on, once it had been "fully charged" it wouldn't lift off the ground, I think this is the cause of a faulty charger, because the red light on the charger doesn't flash any more when i try to charge it, and I am not sure what I can do now! I have checked that both the remote and the helicopter is on when I try to fly it, is the charger the problem?

RED5 says: "Sounds like it could be Tanisha, if you email customer services we can get a replacement one posted out to you asap."

inquiry - Review by william horton

hi RED5

my brother recived a u6 pro helicopter as a christmas present a really good product i found it a little hard to get the hold of the only fault is that the rear propellar snapped off the pin that holds it in place that is and i was wondering the best way to get hold of a spare part. i have been shopping with you for the last 3 years and i thought you'd be the best people to ask

many thanks william.

RED5 says: "You can purchase the part you need here William: http://www.red5.co.uk/u6-tail-boom.aspx"

Great toy!! Just a shame - Review by Sam

The toy was great fun but on the second time of full charging the charger wouldnt charge the hellicopter, unsure on wether it's charger itself or the port that the charger plugs into. Hopefully this will be sorted when I take it back to the shop tho.

RED5 says: "Sorry to hear that Sam, we hope it's all sorted now :)"

Fantastic - Review by Stuart

Absolutely brilliant! If there are damages due to crashes is there somewhere it can go for repairs? If so where and what sort of price? (roughly) as being only £40 is it worth repairing or buying new one? Also any new bigger versions available? :-)

RED5 says: "Sadly we don't sell any bigger helicopters at the moment as they either tend to be a lot more expensive or harder to control. If you need parts for repair we sell some spares here online but if you don't see what you need, just email us! :)"

Lasted 4 days - Review by Mick

My son recieved one of these helicopters as a christmas present and all seemed fine until it started getting louder and louder. I took a look at it and noticed the two white plastig drive gears had worn and started to slip causing the noise.It is now sitting as a ornament in his bedroom. Not very happy with this product. Hope my sons was manufactured wrong so it does not happen to all the others sold. Now got a 40 mile round trip to try and get it sorted but with no box dont hold much hope.

RED5 says: "Hi Mick, if your helicopter doesn't have a box it shouldn't be a problem if it's faulty :) We should be able to repair or replace this for you but if you've got a long journey ahead of you, you can always email us and we can post parts out to save you the hassle."

excellent - Review by adam

excellent gadget! But unfortunately it somehow broke and when I go to take off it just spins on the floor .... any ideas RED5??

RED5 says: "Hmm, it can be hard to diagnose this sort of problem without seeing the heli. Sounds like it may be best to take it into a store so our staff can take a look at it for you."

Not Too Bad - Review by Saagar

Bought this at Westfield (Shepherds Bush) though I do stay in Kenya. Isnt too easy to handle and broken the propellers and stuff. What should I do?

RED5 says: "You can purchase spare blades online here: http://www.red5.co.uk/u6-main-blades-set.aspx"

so much fun - Review by scott

Such a fun helicopter, only problem is that it doesn't seem to go forward when in the air, has anyone else had this problem? Such a robust and indestructible product.

RED5 says: "Check the tail rotor Scott, if it's not spinning when you move the left hand lever then that might be the problem."

Tough little copter :) - Review by Ben

Great toy! I was flying it around and it got caught in a thermal and went flying into next doors front garden! Went and found it and it was fine :D One problem is though (with mine) is that the forward and backwards controls don't work for it, which is a shame, and now the top rotor is stuck but I think thats just because I was just starting :)

power issue - Review by tom

was excellent for the first 2 days now my charger wont seem to work have tried to replace batteries in the handset but no luck what can i do?

RED5 says: "Just email customer services Tom and they'll sort you out :)"

Flashing red and orange - Review by Robert

Was great at first, but when charging the light on the transmitter flashes from red to orange? and when flying sometimes the one of the motors cuts out and it starts to spin a tiny bit? any ideas on what this means? thanks

RED5 says: "It sounds like the helicopter and remote are losing their connection. Might be worth re-syncing the helicopter which you can do like this:
First turn on the helicopter and place it on a flat surface.
Then turn on the remote and push the left hand (throttle) lever all the way up and all the way down until the helicopter’s blades start to spin (you should only need to push the lever up and down once but it may take a couple of repeats of this action)."

Great present - Review by Lee

Great buy but now I've broke the rear tail blade off and the little wires have snapped so can't fly it any more as I can't find spare parts and no idea how the little wires can be put back on :-(

RED5 says: "Hi Lee, sounds like you may need this spare part: http://www.red5.co.uk/u6-tail-boom.aspx"

Brill present, BUT - Review by michelle

I got one of these for my boyfriend for Christmas! I bought it online! He loves it but there is something missing off it part of a connect buckle or something :(

Can you get a replacement part rather than having to send the item back?

RED5 says: "No problem Michelle, just email customer services."

Spare Parts - Review by Gary

My daughter had been learning to fly the helicopter when a gust of wind blew it into a tree. Later on we noticed that the two tubular support struts connecting the main body to the tail had gone missing. We took it back to our local Cheltenham store but they said they could not help us.
She is very disappointed and I feel let down by the poor service provided. Surely these spare parts are available? If not, I've just wasted my money on this helicopter.

RED5 says: "So sorry to hear our Cheltenham store couldn't help you, please contact customer services and we'll get this sorted for you straight away".

Needs More Spare Parts - Review by Tony

20 full charges no problems there.
Helicopter is easy to control and great fun.
Must have crashed at least 40 times, showing off ha ha. Helicopter has held up really well, with just minor damage to the edges of the main rotors. Then disaster stuck! Crashed into a badly placed Xmas Tree and bent the tail rotor shaft. They dont appear to stock as spares is there anyway i can get one?

Need a tail rotor shaft / new motor unit PLEASE!

RED5 says: "Hi Tony, glad to hear you've enjoyed your helicopter, please contact customer services and we'll get it sorted for you."

Great RC Helicopter! - Review by Sha

i must say, a great product! great service in shop and online!
keep it up guys!

Excellent Customer Service - Review by Chris

My first ever review, I came to RED5 based on the reviews that I had read on their site, and then decided to purchase an "Apache Gunship" my first ever remote helicopter, sadly this craft had serious confidence problems in the air, with a reckless attitude towards safety, I took my concerns to RED5, the copter was condemmed and sent to the scrap yard, after being returned to RED5 at no cost to me, and replaced at no cost to me, that in my opinion is excellent customer service, I would not hesitate to purchase again from RED5. I have also purchased a U6 and a S107, both excellent and ideal for indoor flying. As a matter of interest my first flight of the U6 was at night in my garden and to my dismay it caught a breeze and took off into the night, however it had cleared a bungalow rooftop and traveled six bungallows down the road and crashed in a neighbours front garden, my wife thought it hilarious. I found it flashing away happily in a front garden. To my surprise the only damage was the top blades and balance bar, soon replaced and flying again, no other damage. My sincere thanks to Emma Fowlston from Customer Services and of course the RED5 team, well done....

OMG! Best gift ever! - Review by Bazza

My g/f got me one of these from your store in Brent Cross 2 weeks ago. All I can say is OMG LOVE IT! Unfortunately, I crashed it quite hard and broke the outer case, the wings and the tail motor stopped spinning. Took it back to the store today to see if it had ANY hope.. Cannot believe gadget guy replaced the motor, the wings and gave me a new shell.. all for freee! Have to say product 5 star.. Customer service in your store 5 star NO DOUBT! thanks RED5 I know where il be shopping for Xmas.

U6 and Spycam Choppers - Review by Grahame

Hi Guys,

All I can say about these products are FANTASTIC, only by that I have the Spycam chopper, I`ve always wanted a remote control item and my dear wife surprised me when she bought me one....downfall....I had it only a week and the search light failed as well as the built in camera....UPSIDE I contacted RED5 and they told me what to do sent me a prepaid leaflet via email and told me what I need to do....Now its on its way to RED5 doctor to be sorted I`m not down hearted as I`m soo pleased over the Customer Service I`ve received, so on that I`ve now ordered the U6 as I know there has been a lot of mixed views on it, but you never know what you get till you get it, and if there is any problems I know RED5 will be there to sort the problem out for me....so I gave them a 5 as they deserve it......and I look forward to flying again....

U6 and Spycam Choppers - Review by Grahame

Hi you all,
Well Iike most on here buying these choppers I`ve always wanted a rc toy and when my wife went shopping she came home with a surprise for me....wow!!!.....The Spycam Chopper and I`ve got to say I love it, unfortunately I`ve had some teething problems (My Camera Don`t Work or The Search Light) but I got onto RED5 first thing and I have to say the customer service is second to non (Top Marks RED5) they have told me to send my item back for them to check for me, yet I`m not fazed as I know they`ll do their best for me and get me flying again....As for the U6 well I`ve read a few feedbacks and I`m so sorry to hear some of the bad experiences...(Don`t Give Up You Guys) RED5 will sort it for you, but on the U6 even the bad comments haven`t put me off buying one so I`m now heading to the check out.....I`ll let you know how I get on with it when it arrives......so watch this space as they say............Oh by the way I`not a member of the RED5 team just a customer.....but I see great customer service here......They don`t fob you off like most companies would do..Happy Christmas Every One.

Really Good! - Review by John

Works really well, battery life is excellent, I was surprised how long it lasted considering it's so big. It flies really well and I would recommend it to anyone, beginner or advanced.
My only problem was that it had a bad crash and I was wondering if I would be able to see about getting it fixed?

RED5 says: "You can either take your helicopter into one of our stores or send it back to us and we can take a look at it for you. We'll always try to repair crash damage and one of the reasons we picked this particular model is that there are quite a few replaceable parts so with any luck we'll be able to get you flying again!"

Great Helicopter! - Review by Federico

i bought two more :-) Four stars only because unfortunately, the rear engine has seized in the first purchased, the top rotor. I just ordered the complete rotor for safety and the set of blades, where can I find the engines and the replacement battery? Thanks

RED5 says: "Buongiorno Federico! We think we may have already spoken to you about this, if not, please get in touch with customer services."

Had great fun with this!! - Review by Htay

I love this gadget. But after a few days of fun, it seems the internal batteries let me down and it's not moving up from the ground at all. RED5 RED5 RED5!!!, Please advise me.

RED5 says: "Oh no! Get in contact with customer services and they'll help you out :)"

Paid more in Hamleys - Review by C

I bought the same model yesterday at Hamley's at GBP 43. And now m checking this online!
I should have checked online first.
Is there any way i can ask Hamley's to match the price?
CP

RED5 says: "Hi CP, usually Hamleys don't match prices, (at least not online prices) so they would say no sadly :( There are usually postage costs to add on to any online order though so the price difference isn't so much when you consider that."

Broken black plastic clamp - Review by Keith

All the family have enjoyed this toy for the week since we bought it however, part of the black plastic 'clamp' that holds each of the rotors has broken just above the small screw holding one of the upper rotor blades. Do you have any suggestions? Does the Southampton store where I bought it have replacement parts?
Thanks for your help

RED5 says: "Hi Keith, the Southampton store should be able to help you but if they don't have the part you need you are welcome to email customer services and they'll be able to get the right part for you."

REEM MACHINE - Review by Brendan

I have never given a review in my life, mainly because ive never believed they are from real people, but i have been so overwelmed by this helicopter that i have got to tell you that it is the best gadget i have ever bought in my life and i love my gadgets!!!!, i have paid £1000.00s for toys in the past and have got bored in days, even though this chappy only flies for 10mins i love it so much i want to buy another 2 so i can fly them all day, i have had none of the problems that ive heard so far, well done guys cant wait for the next bigger & better model :) :)

Great, for a while... - Review by Anthony

Great helicopter, it flew with lots of power after the first charge for what seemed like 15 min!
1 week later however the battery won't give it enough power to get off the ground?? I live in the states and bought it while in London so I can't bring it back. What do I do? It would be a 5 if it kept working.

RED5 says: "So sorry to hear that Anthony - we'll get in touch and see if we can get it sorted out for you."

Sad little boy - Review by susan

Bought one last night for my son...indestructible, we were told! The demo did seem to support this..took it for a flight this morning, it veered off and landed on the grass..one side of the landing gear broken. Not great. This is only our second purchase from the RED5 store in Bluewater and this was to replace something we were returning. Not too great. Any suggestions?

RED5 says: "Oh no! We've got your email address Susan so we'll contact you and make sure you are flying again in no time!"

U6 Helicopter - Review by Mizan

Had great fun when it was flying, have only had it for 4 days and everything works but does not lift up at all now. was great fun when working.

RED5 says: "Sorry to hear that Mizan, we'll get in contact and see if we can sort it out for you :)"

Brilliant - Review by Will

Great product and my 3 year old can fly it , one problem is that now it seems to be not stable in flight ie, after lifting off the ground after a while it seems to veer off to one direction and smash into the nearest thing, I have tried the toggle that doesn't seem to help, it's fully charged and has been totally fine, any help would be great,
Will

RED5 says: "Wow, that's pretty cool your 3 year old can fly your U6! They must be quite the pilot! However, we wouldn't recommend this chopper to be used by most 3 year olds as it is quite large. Recommended age would be 14+. If you get in contact with customer services Will, we'll see what we can do to help :)"

Product plus service plus - Review by Kit

Wasn't sure about buying one of these but the reviews convinced me. It's brilliant! Easy to use and loads of fun. The best thing was that I smashed it into a heavy wooden door on the first day. So sad! But then...the really helpful customer service people took it back (at no cost) fixed it (at no cost) and returned it as good as new (at no cost). I've never had such good customer service on the internet.

So now....I'm off to buy a couple more helicopters. Should be fun around our place.

Great chopper - Review by Colin

Great fun
Easy to fly
But need to know where to buy spares
Also can you supply us a screw driver for the small screws.should the blades stay tight and straight or loose?
I paid £50 in Hamleys toy shop but I see you are selling at £35.
Can I get a refund?

RED5 says: "Hi Colin, you can buy spares from us in store and online but if you can't see what you need, just get in contact with our customer service team and we'll see what we can do :) The blades for this model should be fairly loose to allow them movement if you crash into anything! With regards to our Hamleys price, sadly we offer special offers online that can't always be replicated in store."

Stone Cold Steve Helicopter - Review by Ollie

I crashed it into a tree, power lines, walls, bushes...the list goes on and on, yet it still works perfectly. It could probably crash into a professional wrestler and survive. The lights are fantastic also. Indoor flying is somewhat challenging unless you have a lot of space as this helicopter is capable of going very high regardless of light bulbs or cellings. Short flight time is common with most rc helicopters and I feel this is the only negative. So all in all, this was my favourite birthday present!

U6 Pro Gyro RC Helicopter - Review by Robert

Very good performance and easy to control unfortunately I've bent the motor shaft on the tail rotor and it is not repairable. I've now got a complete helicopter (broken tail rotor motor), charger.transmitter,a spare gyro and shaft, 4 spare rotor blades and 2 tail rotor blades all available for spares as a job lot. Offers plus postage. Robert.

RED5 says: "You'll be pleased to know that this part is replaceable Robert - we'll drop you an email and we can either send you the part for you to fit yourself or you can send it to us for repair."

very good but ..... - Review by mark

The helicopter flies brilliant and is very easy to control, however i have charged it 3 times and the charger does not charge the helicopter ( no LED showing on charger )
I am not the first person to complain about this happening.

RED5 says: "Sorry to hear that Mark - we'll drop you an email and send you a new charging unit out free of charge in the post - hopefully this should sort the problem out for you."

Is it just me - Review by rich

can anyone tell me if they are having problems with the charger for the U6. i am now on my 3rd one within 2 days. The chopper charges twice and then snuffs it. I only charge it for 50 mins at a time.
I think there has been a faulty batch..

in regards to the helicopter, its great love it . well worth the money. Maybe RED5 should look into this.

Customer care has been 5 stars
Helicopter 5 stars
Charger, big fat 0

RED5 says: "Ooo, that is strange - we've got your email address so we'll contact you shortly :)"

SPARE PARTS - Review by carl

Where can i get spare parts from please? I need a newtail boom motor.....

RED5 says: "Currently we have spare blades and top rotor assemblies to purchase online - just do a search for 'U6 spares' and you'll see them ;) If you need any other parts just email customer services and we'll see if we can help."

Too little battery life - Review by Felim

I would gladly give it more than two stars if I could have more than 8 mins flight for a full charge.
Any ideas?

RED5 says: "Sadly there's not much we can about this - this is about standard for most li-po powered helicopters of this level. It should get a little better once the battery has had a few charge and drain cycles."

the great u6 - Review by harriet

i have a u6 and it is so easy to fly and you have got pin point turning on it. it looks great in the day but in the night it looks even better. it is flying lovely and you can turn the lights on and off .

when can i buy spares??? - Review by steven

great i love it.. i know its not that easy to break but i let my nephew use it and he dropped from the air at about 40 ft up on to my drive.. only a couple of small bits needed...

only four stars for now when i can buy spares i'll give 5 easy...

RED5 says: "Spares are available online now Steven :)"

Seriously!! This is the Muts Nuts! - Review by Paul

I am not a great fan of reviews, but having purchased this, I am compelled to tell the world about it! A fantastic product, providing hours of entertainment. Its that good, 'Im going to buy another one so when one needs recharging, I've got the other one to fly! The service I have received from RED5 Customer Services has been outstanding (thanks Emma), all in all a great purchase! Believe me, I am not easily impressed, but this Seriously is the Muts Nuts!

you'll love this - Review by shaun

best helicopter I've ever had. if this helicopter wasnt built the world wouldnt be worth living...

amazing - Review by shaun

this helicopter is amazing because it is really easy to fly but i cant seem to get spare parts for it

RED5 says: "spare parts will be available soon Shaun"

U6 Helicopter - Review by Iain Gibbs

Great fun, easy to fly. Very durable and ideal for a beginner like me.

U6 Metal series helicopter - Review by Rolo Ash

I think this helicopter is very good because it is easy to use and it is very durable so it won't break very easily.
Wicked