"We hope that you are extremely happy with whatever you bought from us, but chances are that if you’re reading this, there’s something you’re not happy about, and we’d like to fix that. Often returning an item you have bought on-line can be a real chore, but here at RED5 we’ve endeavored to ensure that it’s straightforward and as hassle free as possible. If you have any problems with our process, or need a helping hand, then please do not hesitate to contact us, we’ll be happy to help." The RED5 Customer Services Team tel: 0333 577 7334

Extended Christmas Returns Policy:

We've specially extended our returns period for the Christmas season so you can shop early without the fear of being unable to return unwanted/duplicate items after Christmas. Refunds: All orders dispatched by RED5 during the period from 1st November 2015 to 11th December 2015 inclusive may be returned at any time before midnight on 10th January 2016. Exchanges: Within 90 days of purchase we will be pleased to offer an exchange or credit via a gift card. For tech gadgets the exchange period is limited to 10th January 2016.

Please note: the above only applies to unwanted items - all our products come with a year's warranty covering mechanical faults (not including customer damage).

How To Return An Item Bought Online 

Faulty, Damaged, Incorrect or Unwanted 

If your order is more than 30 days old, faulty, incorrect or damaged, please contact customer services on 0333 577 7334 or email  Otherwise, please follow these instructions:

1. Using your Order Number as your reference, please visit to download and print your Collect+ label.
2. Attach to the outside of your parcel, ensuring the original label is covered.
3. Please ensure your item is in a sellable condition, complete with all components and original packaging intact.
4. Please fill in the returns form, including your order number and reason for return.
5. If you are returning a faulty item, please contact us on 0333 577 7334 or email before returning the item.
6. Package the item carefully to avoid damage during transit. Enclose the returns form with your parcel and attach the collect+ label.
7. Take your parcel to your local Collect+ plus drop off point. There are over 5200 Collect+ stores throughout the UK and most are open from early in the morning until late, 7 days a week. Please visit to find your nearest drop off point. If there is no Collect+ drop off point nearby, please contact customer services via the Contact Us page on our website.
8. Once we receive your parcel, refunds and exchanges will be processed within 7 working days. A return delivery charge of £3.99 will be deducted for unwanted items.


How To Return An Item Bought In Store

If you purchased your item in one of our high-street stores then you are welcome to return the item to any of these locations but if you are unable to return to the store then you can always post your item back to us. If you would like to do this, please contact our Customer Services team on 0333 577 7334, or by email at to obtain a Returns Reference Number. 

Please note: items bought in our Selfridges or Hamleys concession stores can only be refunded at another branch of the same type (eg if your item was purchased in Selfridges, it can only be returned for a refund to a Selfridges store). This does not apply if you would like an exchange.

Back to Top