Returns

"We hope that you are extremely happy with whatever you bought from us, but chances are that if you’re reading this, there’s something you’re not happy about, and we’d like to fix that. Often returning an item you have bought on-line can be a real chore, but here at RED5 we’ve endeavored to ensure that it’s straightforward and as hassle free as possible. If you have any problems with our process, or need a helping hand, then please do not hesitate to contact us, we’ll be happy to help." The RED5 Customer Services Team

e-mail:customerservices@red5.co.uk tel: 01482 638900

Extended Christmas Returns Policy:

We've specially extended our returns period for the Christmas season so you can shop early without the fear of being unable to return items after Christmas. All orders dispatched by RED5 during the period from November 1, 2013 to December 31, 2013 inclusive may be returned at any time before midnight on January 31, 2014

How To Return An Item

There are two types of return ‘Faulty, Damaged or Incorrect’ and ‘Unwanted’, simply decide which is the relevant type in your case, and see below for details of how to return your item. All products returned to us will be thoroughly checked by our Returns Department and only then will a refund, replacement or exchange be authorised and processed. Returns are usually processed within 7 working days of receipt. A refund will be made in the same form of payment that was used to make the initial purchase. You will be responsible for the cost of returning unwanted goods. We will refund the returns postage for faulty, damaged or incorrect items.

To help you to return an item, we have developed some simple and easy to follow guidelines, please click the relevant 'return type' to go to the instructions for that return.

For specific rules apply regarding refunds of delivery charges, return shipping, giftwrapping and other services, please see our full Returns & Refunds Policy .

Faulty, Damaged or Incorrect

If the item you received is faulty, damaged or incorrect please use the form below to contact our Customer Support team within 30 days, quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

As you are returning an item that is faulty, damaged, or incorrect, we will happily refund your costs in returning it to us (please enclose a copy of your postage receipt when you return the item, or fax it to us on 01482 830368, so that we know how much to refund you for your postage). Your original delivery charge will also be refunded if you are returning the whole order and you have requested a refund for the goods. Any items returned to us should include all parts, accessories, instructions and packaging where possible. 

Unwanted

If you are not completely satisfied with your purchase, simply return the item or items to us in perfect, re-saleable condition (including all parts, accessories, instructions and packaging etc) within 30 days of receipt. Goods that include software: any item which includes software must be returned with the software unopened.

We will not refund any services in connection with your order, e.g. gift wrapping. Under Distant Selling Regulations you have the right to cancel your order up to seven days after the date of delivery. Under these circumstances we will refund the applicable delivery charge. Please click here for a full explanation of Distance selling regulations.

Please note that you are responsible for the cost of returning the product. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Please contact our Customer Services team on 01482 638900, or by email at customerservices@red5.co.uk to obtain a Returns Reference Number. Click here to download the returns form, print it out and fill it in as completely as possible. If you do not have a printer, please include ALL of the following details in your package, and send it to the address below.

Address to send it to

RED5 Returns
Unit B
Saxon Way
Priory Park
Hesle
HU13 9PB

Details to include in your package

  • Name
  • Address
  • Returns Reference Number
  • Order Number
  • Email Address
  • Contact Telephone Number
  • Product Name(s)
  • Reasons for return
“The whole team here at RED5 pride ourselves in being the ultimate gadget shop, and in you being absolutely elated when you get your gadget. So please do let us know if you have any problems, we’re here to help.” The RED5 Customer Services Team

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